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Once it has distributed work to individual debt counsellors (based on a series of pre-agreed allocation rules), it collates the information on a client’s credit position securely on-line.
In accordance with TCF and the Mortgage Pre-Action Protocol, it helps lenders tailor the support and counsel they give borrowers based on their individual financial circumstances.
The Arrears Management Portal also provides a clear auditable trail allowing lenders to demonstrate they have fulfilled their obligations to borrowers.
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